ISO 20000-certified organizations are able to demonstrate their commitment to excellence in IT Service Management, which can give them a competitive advantage in the marketplace. ISO 20000 Certification can also help businesses to win new contracts, as many organizations now require their suppliers to be certified to ISO 20000.

As the global standard for IT Service Management, ISO 20000 provides a framework that businesses can use to plan, implement, operate, monitor, review, and continually improve their IT Service Management system. The standard is based on best practices from the international community of experts and can help businesses improve their service delivery.